Penalty Fare

If a passenger is not able to produce a valid ticket, he or she is charged a penalty fare of 80 euros and the price of a single (or value) ticket.

The penalty fare can be issued for example:

  • if you have no ticket (unless you are allowed to travel without a ticket)
  • you have not placed the travelcard to the card reader
  • you have a personal ticket you are not eligible for (eg. student tickets, school tickets, Nysse+VR)
  • the ticket is outdated or not valid
  • the ticket is for the wrong age group (with holder-specific tickets only a senior may travel with another senior's ticket, with adult's ticket may travel adult/young person/child, with a young person's ticket may travel another young person or a child, and with a child's ticket only another child).
  • you are travelling in a zone your ticket is not valid for
  • your travelcard is closed

Penalty Fare's Office

The inspection is operated by Helsinki Region Transport (HSL). If you want to appeal for correction, please contact HSL:

Penalty fares, tel. 09 476 64111 (9am-1pm)

Collection and enforcement of payments as well as loan arrangements, tel. 09 476 64200 (9am-1pm)
correction requirements: